Terms of service

Terms and Conditions

Last updated: 03/07/2025

1. Introduction

Welcome to 11Moves. By using our website and services, you agree to comply with the following terms and conditions. Please read this document carefully before making any purchase.

2. General Information

  • Website name: 11Moves

  • Contact email: info@customerassistance.com

  • Registered address: Via Gran San Bernardo 20, 10100 Torino (TO), Italy

  • VAT Number: 01303440075

3. Dropshipping Service

I-Techo operates as a dropshipping business. We act as an intermediary between customers and third-party suppliers. We do not physically stock or manufacture the products sold on this website. However, we remain your point of contact for customer support, returns, and warranty issues.

4. Orders and Payments

  • Order process: Orders are placed via our website. Once payment is confirmed, we forward your order to the relevant supplier for processing.

  • Accepted payment methods: Credit/debit cards, PayPal.

  • Prices: All prices are listed in EUR (€) and include VAT, unless otherwise stated.

  • Product availability: Availability may vary. If a product is unavailable, you will be notified and refunded promptly.

5. Shipping and Delivery

  • Delivery times: Estimated delivery time is typically 7–12 working days, depending on the supplier and destination.

  • Shipping costs: Vary depending on the supplier, delivery location, and season.

  • Customs and duties: For shipments from outside the EU, customers are responsible for any applicable customs duties or import taxes.

  • Tracking: Whenever available, a tracking number will be provided to monitor delivery status.

6. Returns and Refunds

  • Right of withdrawal (EU consumers): You have the right to withdraw from the purchase within 14 calendar days from the date of delivery without giving any reason.

  • Return conditions: Items must be returned unused, undamaged, and in their original packaging.

  • Non-returnable items: Products that have been used, damaged, or returned without original packaging.

  • Refund process: Refunds will be issued using the same payment method within 7 working days of receipt and inspection of the returned item.

  • Return shipping costs: Return shipping is the responsibility of the customer, unless the product was faulty or incorrect.

7. Legal Warranty

Under EU law, all consumers are entitled to a 2-year legal warranty for products purchased online. If a product is defective or not as described, you may request repair, replacement, or refund.

8. Limited Liability

I-Techo is not liable for any indirect damages, delivery delays, or losses resulting from the use of products supplied by third parties. However, we are committed to helping you resolve any issues with your purchase.

9. Data Protection

We value your privacy and handle your personal data in accordance with the General Data Protection Regulation (GDPR). Please refer to our [Privacy Policy] for full details on how your data is processed.

10. Changes to Terms and Conditions

We reserve the right to update or modify these terms at any time. Any changes will be published on this page and take effect immediately.

11. Governing Law and Jurisdiction

These terms are governed by European and Italian law. Any dispute arising from or related to the use of this website shall be subject to the exclusive jurisdiction of the courts of Rome, Italy.

12. Online Dispute Resolution (ODR)

If you are an EU consumer and have a complaint, you can also use the European Commission’s Online Dispute Resolution platform:
👉 https://ec.europa.eu/consumers/odr

13. Contact

For any questions or support requests, please contact us at:
📧 info@customerassistance.com
Or use the contact form on our website.

Thank you for shopping with 11Moves! 😊